Speaking and Singing Voice Development

Cancellation Policy

At Dr. Aaron Center for Human Development and Achievement, we believe that meaningful, lasting growth arises from a partnership built on commitment and mutual respect. Our policies aim to support consistent progress, establish clear payment expectations, and expand access to our services. We value your time and aspirations, and thank you for partnering with us to make our services accessible and effective. Scheduling, Attendance, and Cancellations Regular attendance reinforces learning, maintains momentum, and supports progress toward your goals. Frequent cancellations or rescheduling can disrupt development and prevent others from accessing limited appointments. 24-Hour Notice Please provide at least 24 hours' notice to cancel or reschedule. Requests made with less than 24 hours' notice result in forfeiture of the session fee, with no refund. One-Time Exception Each client may cancel or reschedule once with less than 24 hours' notice without penalty. After this exception is used, subsequent late appointment changes made with less than 24 hours' notice are charged at the full session rate, with no refund. Consistent Attendance If you cancel or reschedule more than three times within any 3-month period, you may lose the ability to book future sessions. This limit applies regardless of notice provided. Payment and Booking Payment is due when booking, before your scheduled session, allowing us to reserve your time and maintain a reliable schedule. Flexible Payment Arrangements If unforeseen expenses make full advance payment difficult, we welcome discussion of alternative arrangements. With prior agreement, part of the fee may be paid at booking and the balance at the session. Reduced-Fee and Sponsored Services We aim to provide 10% of our annual completed sessions at a reduced fee or at no cost to people facing financial barriers. Requests are considered individually, based on financial circumstances and available resources. Applicants will be asked to provide relevant financial information and supporting documentation, such as tax returns, pay stubs, or a statement of income and essential expenses. We will request only information reasonably necessary to assess eligibility, protect it from unauthorized access, restrict access to those evaluating requests, and retain it only as long as necessary. If you have concerns about affordability, we welcome a conversation about available options.